Terms of service

Return and Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at duribafe@gmail.com. Returns should be sent to the following address:
[INSERT RETURN ADDRESS HERE]

If your return is accepted, we’ll send you a return shipping label, along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

For any questions regarding returns, feel free to contact us at duribafe@gmail.com.

Damages and Issues

Please inspect your order upon delivery. Contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Exceptions / Non-returnable Items

Some items are non-returnable, such as:

  • Perishable goods (e.g., food, flowers, or plants)

  • Custom products (e.g., personalized items or special orders)

  • Personal care goods (e.g., beauty products)

  • Hazardous materials, flammable liquids, or gases

We also do not accept returns for sale items or gift cards.

If you have questions about a specific item, please reach out.

Exchanges

The quickest way to get the item you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling Off Period

If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

As with other returns, the item must be in its original condition, unworn or unused, with tags and original packaging. Proof of purchase is required.

Refunds

We’ll notify you once we’ve received and inspected your return, and let you know whether the refund is approved. If approved, you’ll be automatically refunded via your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund.

If it’s been more than 15 business days since your return was approved and you haven’t received your refund, contact us at duribafe@gmail.com